Customer Service

Returns and Exchanges - Please contact us to make us aware of the return prior to sending it back.

Returns
We are happy to refund your purchase in full if the item is not acceptable provided that it is returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on +353 21 4372917 to make us aware of the return. If returning an item please send it to : PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, Ireland.
Exchanges
Items for exchange should be returned within 30 days in perfect condition with all tags still intact. We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, so we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, Cork.
Customers in Ireland who have access to a printer can use the An Post "Return My Shopping Service" to send their item back to us. This is the cheapest traceable way to return your item and costs €3.95.