Delivery
We understand that the prompt delivery of your order is very important to you.
Orders that are received before 2 pm are dispatched on the same day (excluding weekends and bank holidays).
Orders received after 2 pm will be sent on the next working day.
Postage and Packing Charges
Orders to
Ireland (including Northern Ireland):
Orders up to the value of 16.99:- 2.00
Orders from 17.00 - 45.99:- 3.00
Orders from 46.00 - 98.99:- 5.00 (by Express Post)
Orders over 99:- FREE (by Express Post)
Orders to the
United Kingdom (excluding Northern Ireland) :
Orders up to the value of 149.99:- 6.00 (by Express Post)
Orders over 150:- FREE (by Express Post)
Orders to
Belgium, Denmark, Estonia, France, Germany, Iceland, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland:
Orders up to the value of 89.99:- 6.00 (by Express Post)
Orders over 90.00:- 10.00 (by Express Post)
Orders to the
Rest of Europe (including Russia) by Registered Mail:
Orders up to the value of 45.99:- 11.50
Orders from 46.00 - 149.99:- 15.00
Orders over 150:- 22.00
Orders to the
United States of America and Canada:
Orders up to the value of 89.99:- 6.00 (by Express Post)
Orders over 90.00:- 10.00 (by Express Post)
Orders to
Australia and
New Zealand (by Registered Mail):
Orders up to the value of 29.99:- 8.00
Orders from 30.00 - 63.99:- 15.00
Orders from 64.00-149.99:- 21.00
Orders over 150:- 30.00
For orders to anywhere in the rest of the world please email us for a delivery quotation.
Availability
In the unusual situation that an item is out of stock we will ring to inform you of the expected delivery time to check that this is acceptable.
Payment
We accept payment by cheque, postal order, bank draft, credit card or debit card. We will not charge your credit card until your goods are ready for dispatch.
Cancellation Policy
Orders may be cancelled or changed anytime before 1 p.m. Irish time following the time the order was placed. To cancel an order, please call us at 021 4372917 (within Ireland) or +353 21 4372917 (from outside Ireland). Please quote you name and order number. If you cancel your order, your payment will be refunded in full. After this time your merchandise will ship as ordered and must be received by you and returned to us in accordance with our Returns Policy.
Returns Policy
We are happy to refund your purchase in full if the item is not acceptable provided that it is returned in perfect condition with all tags still intact and within 21 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on +353 21 4372917 to make us aware of the
return. If returning an item please send it to : PuddleDucks, Beechwood,
Ferney Road, Carrigaline, Co. Cork, Ireland.
Exchanges
Items for exchange should be returned within 21 days in perfect condition with all tags still intact. We will send out the replacement item
free of charge, however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, so we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, Cork.
Faulty Products
Manufacturing faults in our products are extremely rare (we mean extremely, extremely rare!) but they can occur. If you do discover a fault, please contact us as soon as possible so that we can resolve the issue. We will be delighted to offer a replacement item or full refund.
Contract
Please consider your online purchase order accepted by PuddleDucks only when you receive a confirmation email from us.
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