Postage and Packing Charges

 

Orders to  Ireland (including Northern Ireland):

 

Orders up to the value of €16.99:- €2.00
Orders from €17.00 - €45.99:- €3.00
Orders from €46.00 - €129.99:- €5.00 (by Express Post)
Orders over €130:- FREE (by Express Post)

 

 

Orders to  Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland:

 

All orders:- €6.00 (by Express Post)

 

Orders to the Rest of Europe (including Russia) by Registered Mail:

 

Orders up to the value of €45.99:- €8.00
Orders from €46.00 - €99.99:- €11.00
Orders from €100-€149.99:- €16.00
Orders over €150:- €22.00

 

 

 

For orders to anywhere in the rest of the world please email us for a delivery quotation.

 

Availability

 

In the unusual situation that an item is out of stock we will ring to inform you of the expected delivery time to check that this is acceptable.

Payment

 

We accept payment by cheque, postal order, bank draft, credit card or debit card. We will not charge your credit card until your goods are ready for dispatch.

Cancellation Policy

Orders may be cancelled or changed anytime before 1 p.m. Irish time following the time the order was placed. To cancel an order, please call us at 021 – 4372917 (within Ireland) or +353 21 4372917 (from outside Ireland). Please quote you name and order number. If you cancel your order, your payment will be refunded in full. After this time your merchandise will ship as ordered and must be received by you and returned to us in accordance with our Returns Policy.

Returns Policy

 

We are happy to refund your purchase in full if the item is not acceptable provided that it is returned in perfect condition with all tags still intact and within 21 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us.

 

Exchanges

 

Items for exchange should be returned within 21 days in perfect condition with all tags still intact. We will send out the replacement item free of charge, however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, so we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us.

 

Faulty Products

 

Manufacturing faults in our products are extremely rare (we mean extremely, extremely rare!) but they can occur. If you do discover a fault, please contact us as soon as possible so that we can resolve the issue. We will be delighted to offer a replacement item or full refund.

 

Contract

 

Please consider your online purchase order accepted by PuddleDucks only when you receive a confirmation email from us.