Terms and Conditions

Returns Policy

We are happy to refund your purchase in full if the item is not acceptable provided that it is returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on +353 21 4372917 to make us aware of the return. If returning an item please send it to : PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, Ireland.

 
Exchanges
 
Items for exchange should be returned within 30 days in perfect condition with all tags still intact (excluding wetsuits which must be returned within 14 days of receipt). We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, so we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, Cork.

Customs Charges

Delivery to countries outside the EU: Customs procedures are dependent on the local laws and regulations in the destination country. It is our responsibility to declare the value of the order on the customs declaration on the outside of the parcel. Any possible customs charges, taxes or handling fees upon arrival at the destination country are the responsibility of the customer and are outside our control.
 
Faulty Products
 
Manufacturing faults in our products are extremely rare (we mean extremely, extremely rare!) but they can occur. If you do discover a fault, please contact us as soon as possible so that we can resolve the issue. We will be delighted to offer a replacement item or full refund.
 
Availability
 
In the unusual situation that an item is out of stock we will ring to inform you of the expected delivery time to check that this is acceptable.

Payment
 
We accept payment by cheque, postal order, bank draft, credit card or debit card. We will not charge your credit card until your goods are ready for dispatch.

Cancellation Policy

Orders may be cancelled or changed anytime before 1 p.m. Irish time following the time the order was placed. To cancel an order, please call us at 021 – 4372917 (within Ireland) or +353 21 4372917 (from outside Ireland). Please quote you name and order number. If you cancel your order, your payment will be refunded in full. After this time your merchandise will ship as ordered and must be received by you and returned to us in accordance with our Returns Policy.

Contract
 
Please consider your online purchase order accepted by PuddleDucks only when you receive a confirmation email from us.