Frequently Asked Questions


How quickly will my order be sent?
Any orders received before 1pm on a normal working day will be dispatched the same day. If you order after 1pm it will be sent the next working day.

Where can I find help with sizing?
Please check the Guide to Sizes at the left of the home page. If still not sure, please call us on 021 4372917 or email us at info@puddleducks.ie. We are always delighted to help with any queries you may have.

What should I do if I want to change the size of an item I have purchased?
Please return the item to us and we will send out the new required size. We do not charge for postage to send out the new item. Just keep the clothes clean and all labels still attached. Return the clothes to us by traceable parcel post (not registered). Please add a note to let us know the new size that you require.

Do you have a shop?
We don't have a shop - we are exclusively an online business. However, you are welcome to call to us to collect online orders or to check sizing. - please call us first on 021-4372917 and we can arrange a suitable time.

Do you manufacture the clothes you sell?
No we don't manufacture. We rely on specialist waterproof clothing manufacturers to supply the best quality products to you.  

What are your opening hours?
We don't have a shop but you are very welcome to call to our office in Carrigaline by prior appointment, to collect online orders or to check sizing. Please call us on 021 4372917 to arrange a time.  

 

★ Reviews

Let customers speak for us

1502 reviews
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Lovely boots

I purchased them in 2 sizes too big but I am keeping them until they eventually fit my toddler because they seen like good quality and the lightweight seems like a bonus. Will be useful when the time comes

Fantastic waterproof set

This set has been invaluable since we bought it, my son can play and be active in wet and damp weather while remaining protected. It gives me reassurance that he won't be damp, cold and uncomfortable and potentially catch the chills and that he is happily comfortable. It's roomy while the ankles and wrist area sealed from letting water in. Recommended

Lightweight and great quality.

Great set for playing outside in the irish weather.

Excellent quality

Love this, very comfy on my little girl. Keeps her dry & warm and easy to clean