Frequently Asked Questions


How quickly will my order be sent?
Any orders received before 1pm on a normal working day will be dispatched the same day. If you order after 1pm it will be sent the next working day.


Where can I find help with sizing?
Please check the Guide to Sizes at the left of the home page. If still not sure, please call us on 021 4372917 or email us at info@puddleducks.ie. We are always delighted to help with any queries you may have.


What should I do if I want to change the size of an item I have purchased?
Please return the item to us and we will send out the new required size. We do not charge for postage to send out the new item. Just keep the clothes clean and all labels still attached. Return the clothes to us by traceable parcel post (not registered). Please add a note to let us know the new size that you require.


Do you have a shop?
We don't have a shop - we are exclusively an online business. However, you are welcome to call to us to collect - please call us first on 021-4372917 and we can arrange a suitable time.


Do you manufacture the clothes you sell?
No we don't manufacture. We rely on specialist waterproof clothing manufacturers to supply the best quality products to you. 

    ★ Reviews

    Let customers speak for us

    347 reviews
    99%
    (344)
    0%
    (1)
    1%
    (2)
    0%
    (0)
    0%
    (0)
    Great service

    Great service, very quick delivery and high quality products! Thanks Puddleducks.

    Excellent quality and speedy delivery. Highly recommended

    Best customer service

    Amazing customer service. Haven't recieved such good service in a long time. Great product

    Mary Co Galway

    Fantastic Service, waterproofs we received great quality. Could not believe how quickly they were delivered to our door.
    Thank you so much.

    They are the best presents ever!!!

    My 3 children are total mud monkeys and they spent their christmas holidays wearing their puddleduck suits and having the best time playing in mud!!!! They would come in splattered in mud and all I had to do was peel off the suits and they were still clean underneath!!!. They are the best presents ever!!!