Frequently Asked Questions


How quickly will my order be sent?
Any orders received before 1pm on a normal working day will be dispatched the same day. If you order after 1pm it will be sent the next working day.

Where can I find help with sizing?
Please check the Guide to Sizes at the left of the home page. If still not sure, please call us on 021 4372917 or email us at info@puddleducks.ie. We are always delighted to help with any queries you may have.

What should I do if I want to change the size of an item I have purchased?
Please return the item to us and we will send out the new required size. We do not charge for postage to send out the new item. Just keep the clothes clean and all labels still attached. Return the clothes to us by traceable parcel post (not registered). Please add a note to let us know the new size that you require.

Do you have a shop?
We don't have a shop - we are exclusively an online business. However, you are welcome to call to us to collect online orders or to check sizing. - please call us first on 021-4372917 and we can arrange a suitable time.

Do you manufacture the clothes you sell?
No we don't manufacture. We rely on specialist waterproof clothing manufacturers to supply the best quality products to you.  

What are your opening hours?
We don't have a shop but you are very welcome to call to our office in Carrigaline by prior appointment, to collect online orders or to check sizing. Please call us on 021 4372917 to arrange a time.  

 

★ Reviews

Let customers speak for us

1595 reviews
99%
(1576)
1%
(17)
0%
(2)
0%
(0)
0%
(0)
Amazing service and a great product!

Can’t say enough about this business, once they saw there was a delay in delivery, they sent a replacement item straight away of their own volition to make sure we received our ear defenders before our flight! Excellent customer service plus our 5 month old baby barely even noticed the ear defenders! 10/10 recommend!

Crawling dungarees

Great product. Keeps baby warm and dry when crawling outside. Definitely big fitting. It's still very long (but functional) on my 8 month old.

The best waterproofs out there

Having tried and tested lots of different waterproofs for kids nothing comes close to the sets sold by puddle ducks. In addition to looking great they are so durable, very waterproof and super comfy too! Worth every penny!

Highly recommend

Really impressed with the quality of the product and the fantastic customer service. Suzanne phoned after receiving my order to ensure the size would be right and her recommendation to size down was spot on as the trousers fit my daughter perfectly. She can now get out in the fresh air regardless of the weather! Will be buying more from this company in the future.

Sadie’s wetsuit

I bought this for my granddaughter and it’s just perfect for ducking puddles and splish sploshing about in the fields. And we use it on our cargo bike in the rain. Brilliant.