Returns & Exchanges

Returns

For returns, please contact us first to make us aware of the return prior to sending it back.

We will refund the cost of any returned items in full if they are not acceptable provided that they are returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on 021 4372917 to make us aware of the return. If returning an item please send it to: PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, P43 HK81, Ireland.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Please note: We are not a physical shop. Please phone us first if you would like to call to our office to exchange an item or collect an order.

Exchanges

For exchanges, please contact us first to make us aware of the return prior to sending it back.

Items for exchange should be returned within 30 days in perfect condition with all tags still intact. We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, P43 HK81, Co. Cork.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Great boots I buy them again and again

These boots are really great, the right shape for the foot and comfortable to run around in without kids tripping up like other wellies. My boy has runners and these because that's all he needs. I just keep buying the next size up. Only downside is the lining gets very wet with sweat as all wellies are not breathable and so you have to take out the lining to dry or wash it after nearly every wear that has been for a few hours.

Absolutely buy

I was a bit skeptical at first with these because they are so lightweight but they have kept my sons feet so warm on cold days. I would definitely reccomend them! My son loves them. Great buy. Super fast delivery and excellent customer service

Fantastic set

Absolutely amazing quality. So happy with it, does exactly what it says. Keeps my son warm and dry. Easy to clean. Really helpful sizing information and super fast delivery.

Absolutely thrilled with it

Absolutely fantastic quality set, has been doing a fantastic job of keeping my son warm and dry. Also worth mentioning sizing information on all the suits it's so helpful to ensure you get the correct fit. Super speedy delivery. I ordered in the afternoon and had it at lunch time the following day. Couldn't be happier would absolutely reccomend

Great quality

Good quality, good fit. Baby stays warm for up to a hour in the pool. Delighted with the service easy to order and quick to deliver.

Returns & Exchanges

Returns

Exchanges

Let customers speak for us