Returns & Exchanges

 

Returns

For returns, please contact us first to make us aware of the return prior to sending it back. 

We will refund the cost of any returned items in full if they are not acceptable provided that they are returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on 021 4372917 to make us aware of the return. If returning an item please send it to: PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, P43 HK81, Ireland.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Please note: We are not a physical shop. Please phone us first if you would like to call to our office to exchange an item or collect an order. 

Exchanges (within Ireland)

For exchanges, please contact us first to make us aware of the return prior to sending it back. 

Items for exchange should be returned within 30 days in perfect condition with all tags still intact. We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, P43 HK81, Co. Cork.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

For exchanges from outside Ireland, please return the items to us for a refund and submit a new order for the new items you would like.

 

★ Reviews

Let customers speak for us

1493 reviews
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Perfect first wellies

My toddler will not take them off. They are so comfy and so easy to put on with normal socks. The short ankle is much easier for her to walk in that normal wellies. I will be buying the next size up, and would love more patterns.

Headphones

Used on 3month old. Perfect and seems comfortable
Can slide off when baby is moving his head.
Quality and pricing is perfect and quick delivery

Great Boots

Love these boot. Worn 5 days a week for outdoor school here. Comfy and great quality.

Great farm wear for active kids

This is the third time ordering from puddle ducks as I realised what quality products can be found here. And the service/ delivery is super fast!
There’s plenty of room in these pants to wear warm layers underneath. Kept our seven year old dry all day in rainy conditions on the farm.

Great service

This is our third set of these wellies, my son loves them they're light and comfortable to wear.
Accidentally ordered the wrong size and customer service was friendly and super efficient. Highly recommend