Returns & Exchanges

Christmas 2022:

We are happy to receive returns or exchanges of items given as Christmas gifts up until the 16th January 2023. Please ask the gift recipient to contact us prior to returning any items.

Returns

For returns, please contact us first to make us aware of the return prior to sending it back. 

We will refund the cost of any returned items in full if they are not acceptable provided that they are returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on 021 4372917 to make us aware of the return. If returning an item please send it to: PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, P43 HK81, Ireland.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Please note: We are not a physical shop. Please phone us first if you would like to call to our office to exchange an item or collect an order. 

Exchanges

For exchanges, please contact us first to make us aware of the return prior to sending it back. 

Items for exchange should be returned within 30 days in perfect condition with all tags still intact. We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, P43 HK81, Co. Cork.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

★ Reviews

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Great for my grand children comfy and weather proof

Super altogether

Brilliant suit , very happy with it

Great product

Great product, my 3 month old slept through all the noise with them on

Happy 6 year old

Exactly as they say, very lightweight, this is my second purchase of the same wellies and we love them! They are robust, light on the foot so easy for my son to play, run around in, cycle through puddles etc. Fit well with his top to toe wet gear so he can get as wet and mucky as he wants without getting wet/cold feet. Puddleducks are extremely helpful in sizing & item selection, would highly recommend, and have done to friends! Keep up the great work, a great reason to purchase from Irish companies, the personal touch and great products.

Great outdoor gear

It’s very difficult to source good robust waterproof gear like this, especially for older children. Delivery was fast and communication was great. I’ll be back!