Returns & Exchanges

For returns and exchanges, please contact us to make us aware of the return prior to sending it back.

Returns

We will refund the cost of any returned items in full if they are not acceptable provided that they are returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on +353 21 4372917 to make us aware of the return. If returning an item please send it to: PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, P43 HK81, Ireland.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Please note: We are not a physical shop. Please phone us first if you would like to call to our office to exchange an item or collect an order. 

Exchanges

Items for exchange should be returned within 30 days in perfect condition with all tags still intact. We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, P43 HK81, Co. Cork.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

★ Reviews

Let customers speak for us

1173 reviews
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Gorgeous puddle suit and incredible customer service

Customer service was fantastic, great advice re: sizing and very fast delivery. Puddle suit is adorable and superb quality. Would highly recommend.

Perfect

This set is perfect!! Perfect fit, functional , lovely and cosy!!! Brilliant buy I’m delighted x

Perfect for everyday day Winter wear

My daughter goes to outdoor playschool and wear these as her everyday wear ... It's perfect for autumn/winter.

Delighted

Best water proofs ive found for my little girl, she goes to a outdoor preschool and these are just perfect for the job, she comes home dry and warm every day. Would 110% recommend and i will be buying more again when she needs a bigger size

I have ordered good few items. Excellent quality. Very quick delivery and a family friendly local business. Highly recommended *****