Returns & Exchanges

For returns and exchanges, please contact us to make us aware of the return prior to sending it back.

Returns

We will refund the cost of any returned items in full if they are not acceptable provided that they are returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on +353 21 4372917 to make us aware of the return. If returning an item please send it to: PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, P43 HK81, Ireland.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Please note: We are not a physical shop. Please phone us first if you would like to call to our office to exchange an item or collect an order. 

Exchanges

Items for exchange should be returned within 30 days in perfect condition with all tags still intact. We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, P43 HK81, Co. Cork.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

★ Reviews

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Lovely fit

We got this swimsuit for our 18 month old to wear in the pool. It's a great fit, enough space for her to grow into it and the fleece is lovely and soft.

Perfect

Norah loved it. Perfect pink color. Grandma and Mum also A1. Many brownie points for me. 🤨

The cutest little wellies

Sensible barefoot friendly perfect toddler boots. Probably not as puddle practical as taller ones without laces but easier for running. Great boot value!

Perfect

We bought this for our 19month old son and it has been perfect for days out at the beach and paddling in the garden! Easy to clean and such a lovely colour!

Waterproof coat

Great quality light weight waterproof coat - very happy with this purchase and a great price too. Love the colour, the adjustable cuffs and it’s a really good length - not too short. Unisex so will be able to pass it on to my younger child too. Great service from Puddleducks - definitely recommend!