Returns & Exchanges

For returns and exchanges, please contact us to make us aware of the return prior to sending it back.

Returns

We will refund the cost of any returned items in full if they are not acceptable provided that they are returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on +353 21 4372917 to make us aware of the return. If returning an item please send it to: PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, P43 HK81, Ireland.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Please note: We are not a physical shop. Please phone us first if you would like to call to our office to exchange an item or collect an order. 

Exchanges

Items for exchange should be returned within 30 days in perfect condition with all tags still intact. We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, P43 HK81, Co. Cork.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

★ Reviews

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Great service and products. My grandchildren live their gear! Delighted to support local business.

Wonderful wellies

These are so lightweight and comfortable and cosy all at the same time. The inbuilt sock is super. I got them in pink and yellow for my two daughters and they are an instant hit! Delivered super promptly also! Thank you puddleducks!

Fast Delivery

Great customer service.
Bought puddleducks dungarees as a gift. Lovely vibrant colour, generous sizing and appeared to be very good quality.

Excellent product and excellent service

Excellent quality.... Big fitting especiaslly the length of the trousers.
Customer service is amazing. Fabulous to deal with and answer any questions you have.

Gorgeous colour

Brilliant dungarees - the pinky red colour is gorgeous. Haven’t seen it anywhere else. Very fast delivery too.