Returns & Exchanges

For returns and exchanges, please contact us to make us aware of the return prior to sending it back.

Returns

We are happy to refund your purchase in full if the item is not acceptable provided that it is returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on +353 21 4372917 to make us aware of the return. If returning an item please send it to: PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, Ireland.

Ear Defenders: These must returned in their orignal un-opened packing for refund or exchange.

Exchanges

Items for exchange should be returned within 30 days in perfect condition with all tags still intact. We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, so we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, Cork.

Customers in Ireland who have access to a printer can use the An Post "Return My Shopping Service" to send their item back to us. This is the cheapest traceable way to return your item and costs €4.50.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

★ Reviews

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Great service

Great service, very quick delivery and high quality products! Thanks Puddleducks.

Excellent quality and speedy delivery. Highly recommended

Best customer service

Amazing customer service. Haven't recieved such good service in a long time. Great product

Mary Co Galway

Fantastic Service, waterproofs we received great quality. Could not believe how quickly they were delivered to our door.
Thank you so much.

They are the best presents ever!!!

My 3 children are total mud monkeys and they spent their christmas holidays wearing their puddleduck suits and having the best time playing in mud!!!! They would come in splattered in mud and all I had to do was peel off the suits and they were still clean underneath!!!. They are the best presents ever!!!