Returns & Exchanges

For returns and exchanges, please contact us to make us aware of the return prior to sending it back.

Extended Returns for Christmas Gifts: We are happy to accept returns and/or exchanges of Christmas gifts until January 14th 2022.

 

Returns

We will refund the cost of any returned items in full if they are not acceptable provided that they are returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on +353 21 4372917 to make us aware of the return. If returning an item please send it to: PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, P43 HK81, Ireland.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Please note: We are not a physical shop. Please phone us first if you would like to call to our office to exchange an item or collect an order. 

Exchanges

Items for exchange should be returned within 30 days in perfect condition with all tags still intact. We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, P43 HK81, Co. Cork.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

★ Reviews

Let customers speak for us

1226 reviews
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10 out of 10

This is the 2nd time i have brought from puddle ducks and there iteams are just amazing, never found any waterproofs as good as these amd there lovely and warm. My daughter goes to a outdoors preschool and every day she comes home bone dry and warm. They do cost a good bit but still would not shop else where.

Great

Really happy with my purchase and the friendly and helpful service provided. Great job puddle ducks. Will definitely recommend ye and use your services again.

Really nice quality

My 6 year old loves this set. Lightweight but adds warmth. Nice colours. Would definitely buy again.

Works great!

This set has worked great for my little one who gets really cold, but loves to jump in puddles. She is kept warm and dry. The colour and make is lovely too. I sized up for my 2.5 year old.

Waterproof set

Brilliant waterproof set, child loves wearing it, very easy to put on and take off. Got great advice from them about what size to get, delivery is very quick. Have recommended them to everyone i know