Returns & Exchanges

 

Returns

For returns, please contact us first to make us aware of the return prior to sending it back. 

We will refund the cost of any returned items in full if they are not acceptable provided that they are returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on 021 4372917 to make us aware of the return. If returning an item please send it to: PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, P43 HK81, Ireland.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Please note: We are not a physical shop. Please phone us first if you would like to call to our office to exchange an item or collect an order. 

Exchanges

For exchanges, please contact us first to make us aware of the return prior to sending it back. 

Items for exchange should be returned within 30 days in perfect condition with all tags still intact. We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, P43 HK81, Co. Cork.

Customers in Ireland who have access to a printer can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

★ Reviews

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Service was good

Although the product seemed good but there was a list of things to follow to maintain the product. But my son happy with it
Thanks

My girl loves those wellies..and that's why we got the same, when she grew out of the old ones.. happy and warm little feet..

High quality gear for little ones.. well tested, as we are happily coming back to PuddleDucks for the last few years. Plus, amazing customer service! Highly recommend shop!

Great Quality

Purchased this suit for my daughter. Beautiful design, excellent quality and nice and warm with the fleece lining

Really impressed

Lovely lightweight wellies, but also warm at the same time. Really quick delivery too