Returns & Exchanges

Christmas 2024: We will accept the return and exchange of orders bought as Christmas gifts up to the 17th January 2025.

Returns

For returns, please contact us first to make us aware of the return prior to sending it back to us. 

We will refund the cost of any returned items in full if they are not acceptable provided that they are returned in perfect condition with all tags still intact and within 30 days of receipt. As returned parcels are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please call us first on 021 4372917 to make us aware of the return. If returning an item please send it to: PuddleDucks, Beechwood, Ferney Road, Carrigaline, Co. Cork, P43 HK81, Ireland.

Customers in Ireland can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Please note: We are not a physical shop. Please phone us first if you would like to call to our office to exchange an item or collect an order. 

Exchanges (within Ireland)

For exchanges, please contact us first to make us aware of the return prior to sending it back. We will also reserve the replacement item for you at this stage.

Items for exchange should be returned within 30 days in perfect condition with all tags still intact. We will send out the replacement item free of charge (within Ireland), however you are responsible for the cost of returning the original item to us. As items for exchange are your responsibility until they arrive safely with us, we recommend that you send them by traceable post. Please note: we do not refund the cost of returning the parcel to us. Please send items for exchange to PuddleDucks, Beechwood, Ferney Road, Carrigaline, P43 HK81, Co. Cork.

Customers in Ireland can use the An Post "Click & Post" service to send their item back to us. This is the cheapest traceable way to return your item and costs €4.95.

Ear Defenders: These must returned in their original un-opened packing for refund or exchange.

Exchanges outside Ireland:

For exchanges from outside Ireland, please return the items to us for a refund and submit a new order for the new items you would like.

 

★ Reviews

Let customers speak for us

1553 reviews
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perfect

Very light weight and cozy. Perfect for my 20 month old

My daughter loves them, wants to wear them everywhere!

Ideal

Needed something waterproof for my little one as I tend to have her strapped to me when out and about. Thus, when it rains, she's exposed, including her legs.

This set is like tiny oilskins. They're perfectly waterproof. Larger than most other items designed for the age group which is perfect because they have to go on over her normal clothing.

Also, seller was very nice and even called before shipping my order to be sure I'd not made a mistake ordering a set for 6 months rather than 6 years. I had not made a mistake but I really appreciated the check nonetheless. Great customer service.

Perfect

Quick delivery, she likes it. all good

Brilliant Product

Great product. It was the young fellas first flight to Scotland at 14 weeks old. Slept on the whole way over and back. Was out for the count.