Privacy Policy

Security Policy

At PuddleDucks, we take security very seriously to ensure that your online shopping with us is safe.

Your browser will go into secure mode as soon as you start to register your details or access your user account. i.e. before you enter any personal details. You can check that you are shopping in a secure environment by looking for the padlock either on the address bar at the top of the screen or at the bottom of the browser window. You can also identify a secure connection by the web address starting with https:// in the address bar of your browser.

Being in 'secure mode' means that all of your details being transmitted between you computer and the PuddleDucks server are encrypted to keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your personal details cannot be intercepted by anyone else. If you are using one of the more recent browser versions, our site supports 128 bit encryption and therefore keeps your details as safe as possible at all times.

If somehow you are unable to connect to a secure server or cannot determine that you have a secure connection, please place your order by telephone by calling us at 021 437 2917.

Privacy Policy 

We respect your privacy.

We use the information you provide about yourself when placing an order only to complete that order.

We do not share this information with outside parties.

We use your email address to provide your order and dispatch confirmation or to contact you in case of order query. Such addresses are not used for any other purpose and are never shared with outside parties.

We use your billing contact phone number to contact you in case of any query on your order. The shipping contact number is detailed on the delivery address label to facilitate the speedy delivery of your order. An Post may contact you on this number if you are not present at your address when delivery is attempted so that an alternative location or time can be arranged to deliver your order. If you would prefer for us to omit your contact number from the delivery label please contact us prior to dispatch of your order.   

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

When you order online, we never have access to your credit card information and we do not store your credit card details anywhere on the PuddleDucks web server. 

if you have any queries regarding your customer or order data, please contact us at info@puddleducks.ie

 

★ Reviews

Let customers speak for us

1587 reviews
99%
(1568)
1%
(17)
0%
(2)
0%
(0)
0%
(0)
Amazing

I bought 2 pairs of ear defenders for the kids going to kolidescope festival. Firsty they were delivered super fast. I ordered on a Friday and had them on Monday morning! Second the kids loved them and enjoyed making them their own with stickers and showing them off to their friends. The ear defenders were a lifesaver late into the evening when the kids were getting tired and over stimulated we just popped them on and we could enjoy the live bands knowing the kids ears were protected it helped them to chill out. They loved wearing them. Would 100% recommend.

It's a perfect gift for my grandson.

Excellent

Super soft and flexible, very easy on and off, keeps baby nice and warm! Excellent service by Puddleducks also, recieved my order next day!

Game changer

Our 7yr old son loves his new ear defenders. He said they are much better than his others ones because the noise isn't as loud. They fit him snug and doesn't go anywhere without them now.

Excellent products and customer service

Bought a wetsuit foe my son and it turned out to be too big. Suzanne was so accommodating to allow a quick swop for a smaller size and would have refunded if we weren't happy with the fit. Excellent products and service. Also picked up a lovely rash vest while switching the wetsuit. Will definitely use Puddleducks again.